We have been continuously voted among the best auto repair facilities in Houston. But we like our work to speak for itself. Check out the comments below of what some of our clients have said about our service.
Professional Auto Care
Satisfaction Survey Rating for September 2019:
"I just want to say Professional Auto Care does supreme auto repair and guarantees their work up to a year. I have had no problems with their repairs. Other auto repair shops have worked on my car and the problem(s) was never fixed. I took my car to Professional Auto Care and they were able to find the problem(s) and correct them. I will not use any other auto repair shop but Professional Auto Care from now on. Professional Auto Care does professional and precise work that is guaranteed."
Marceal owner of 1991 Ford Tempo
"We had a very successful weekend with the truck and towing. No issues! now it seems like the truck and towing go together perfectly. You all did a great job! A great big Thanks to all of you!!
Angel owner of 2008 Chevrolet Silverado
"I come [to Houston] every 1,000 miles every 3 months for medical care. I could have my routine maintenance done at home, but I prefer to return to PAC as I know they will not try to sell me an unneeded repair or maintenance. They have my car's record of maintenance as well as future anticipated needs on their computer and we discuss what needs work now, and what can wait."
Marianne owner of 2013 Chrysler Town + Country
"Wonderful! Very female forward which is a nice change to the norm. The level of professionalism is very high as well as the attention to detail. I love the detailed reports with pictures. By the time I'm done reviewing the materials for each issue I feel as though I have a full scope of the work and that it's rational and supported by evidence. I've never had that feeling in a shop and it's very nice when you're handing over significant money. I think I've taken my car there 4 times and 3 of the times they washed and vacuumed the inside of my car without me having to ask, just as a courtesy. A very nice touch in addition to their amazing waiting room, free WiFi, etc. I also enjoy being able to see the parts that were replaced after each round of work so it all comes together visually what was needed and done. I won't be going anywhere else for a long, long time!
Andrew owner of 2009 Honda Odyssey
"Very good job!"
James owner of 2011 Land Rover Range Rover
"Exceedingly well. The people I have worked with at PAC are scrupulous and charge fair prices. They go the extra mile to make sure that you understand and are satisfied with the process. The shop is open and tidy and you get the sense that there is nothing to hide -- they just do good work."
Michael owner of 2006 Ford Fusion
"They found an obscure problem with the brakes that could have cost us a repair on the road. That's why we use PAC. They're reasonable, honest, terrific communicators (hats off to Karolena!) and they really know their stuff."
Sue owner of 2005 Chrysler Town + Country
"Great as usual. Very friendly staff and technicians. Explained everything clearly what was done to my truck. They did the oil change in a timely manner. I take both my vehicles there and would recommend to everyone."
Daniel owner of 2012 Toyota Tundra
"Everything is working fine at the moment. Thanks for the follow up!"
Rae Ann owner of 2002 Infiniti G20
"Everything is great as usual. :D Thank you!"
Misty owner of 2015 Toyota Camry
"The Mrs. is thrilled with her new black bumper. She's even managed to scrape it on a steep driveway rise,and it still survived!"
Allen owner of 2004 Nissan Quest
"This pic of what's growing in the sample of fluid from my ac is simply gross. I was sure there was something wrong. You can use it for your records. My ac doesn't smell anymore. I'm happy I did clean it!"
Iwona owner of 2016 Mercedes C300
"Minivan is great!"
Cristina owner of 2011 Nissan Quest
Professional Auto Care is an award-winning family owned and operated auto repair shop located in southwest Houston. It has been run by the same family, the Serratos Family, for nearly 35 years. Professional Auto Care services Domestic, Asian as well as select European vehicles. We are known for our professionalism, transparency and quality of work. Since our humble beginning in 1983, we always strove to provide the best, most reliable service in Houston with a hint of the personal touch. The founders, Everardo and Claudia Serratos, are still involved with the daily operations of the car maintenance and auto repair shop.