Professional Auto Care
Satisfaction Survey Rating for March 2019:
"I decided to buy a new car. My parents sold the car. Thank you so much for your help and advice. I just didn’t want to pour anymore money into getting the car fixed. I will definitely use you all again. You all are very professional and helpful. Thank you!"
Kayla owner of 2011 Nissan Altima
"I like your service visit report(s). PAC has excellent service."
Edith owner of 2011 Buick Regal
"Service report easy to understand. Excellently trained technicians, ASE certifications, also has a wonderful staff."
Thomas owner of 2004 Acura MDX
"PAC is a definite yes."
Fiona owner of 2005 Toyota Corolla
"I liked the service visit report. I love the whole team, you are treated like family at PAC."
Sandra owner of 2003 Ford Focus
"Super friendly, professional, and go the extra mile. Thanks for the wash!"
Charles owner of 2014 Ford F150
"Good customer service, honest people who care, and know what they are talking about. One suggestion -- I need a location closer to my home, please!"
Austin owner of 2011 Honda Odyssey
"Professionalism and, to be honest, convenience :-) No suggestions -- I love it as is! :-)"
Chris owner of 1981 Porsche 911
"I enjoy working on my car a bit myself from time to time. I find the Service Smart check ups are a great way to have certified professionals take a second look at everything and let me know what I need to consider for the safety and continued reliability of my car. When I need the pros, I feel I can trust Karolena and her team to give me fair prices and do great work. Suggestion: I would like to be able to easily see a service history report. For instance, I don’t remember the last time I had my spark plugs changed. It would be nice to be able to quickly access an electronic document to see when that was."
Michael owner of 2006 Ford Fusion
"The report was easy to understand. ASE certified technicians, excellent customer service. Keep doing a great job!"
Thomas owner of 2004 Acura MDX
"PAC offers excellence. KAROLENA IS OUTSTANDING. Have been going to PAC for over 30 years. Service has never been below Excellent."
Michele owner of 2007 Lincoln Town Car
"Always professional and honest."
Tammi owner of 2006 Toyota Tundra
"They are trustworthy, professional and have by far the best service."
Michael owner of 2013 Hyundai Elantra
We have been continuously voted among the best auto repair facilities in Houston. But we like our work to speak for itself. Check out the comments below of what some of our clients have said about our service.
Professional Auto Care is an award-winning family owned and operated auto repair shop located in southwest Houston. It has been run by the same family, the Serratos Family, for nearly 35 years. Professional Auto Care services Domestic, Asian as well as select European vehicles. We are known for our professionalism, transparency and quality of work. Since our humble beginning in 1983, we always strove to provide the best, most reliable service in Houston with a hint of the personal touch. The founders, Everardo and Claudia Serratos, are still involved with the daily operations of the car maintenance and auto repair shop.