There is no such thing as over-night success
Our automotive repair shop has undergone many changes since the 1980s. When the shop first opened in 1983, it only occupied half of today's main building and as the business began to grow, more space was required to meet the demand. When the husband and wife team first began to work out of the warehouse there was no waiting room. Everardo and his father shortly thereafter constructed a waiting room (what is now the check in office today) with a bigger parts room behind it. More space was being demanded so the couple purchased a lot of land across the street and constructed a new larger warehouse more than double than the original building. The check in office enlarged and the parts room was turned into an open concept office for staff.
In the early 2000s, a concrete parking lot was poured down as more and easy client parking became required. In 2007, the waiting area office was built inside the second building allowing clients to relax and have more space while they waited for their car repairs. The inventory area inside the shop was moved into large containers around 2012, especially since more and more specific fluids became required by different manufacturers.
Stress on Preventive Maintenance
Professional Auto Care has always been unique on its emphasis on preventive maintenance.
Everardo, the founder, had preventive maintenance instilled in him at a young age. Everardo's father had a farm in Mexico and it was imperative to have all the equipment in working order when it came time to planting and harvesting times. His father always made sure the maintenance on the tractors and farm equipment was up to date. He tasked his sons to thoroughly check, wash and perform any repairs the equipment needed after using them to ensure they would be ready for the next use. Many farmers disregard this step and their businesses suffered as they were ill prepared when they were down a tractor or another piece of equipment vital to their efforts.
Everardo learned to understand the importance of maintenance firsthand and he has always shared this with his clients. He'd rather have a client come in for periodic oil changes and fluid services than visit him riding inside a tow truck. You may hear Everardo around the car shop talking to another person or even yourself with his well-known line, 'It's all about the maintenance'.
Today this mission has not changed, but rather amplified with the Service Smart Program. The Service Smart Program is designed to give clients a clear picture of the health of their vehicle. It breaks down safety, repair, and maintenance items in easy to understand language using graphics to help clients make important decisions in regard to their vehicle. Service Smart helps people see what their vehicle needs now and in the near future. It is a real, tangible tool, useful to even those who may have no knowledge of automotive care.
Professional Auto Care believes in clear, open communication between the shop and the client.
You may hear Karolena say, 'You can be as involved or as uninvolved in the repair process as you choose'. We want people to really understand and see the benefits of the service they are having performed on their vehicle. This is accomplished through straightforward estimates, communicating via email for easy client record keeping and simple reports using language to help the client grasp what needs to be done, but more importantly the why.
Professional Auto Care is an award winning auto repair shop.
The sheer number of awards Professional Auto Care has been blessed with certainly gives the shop bragging rights. However, at the end of the day we just love what we do. We strive to do it better than anyone else with the upmost professionalism. (But we still like to brag about how other people think we are great....so check out the list below!)
ALLDATA Certified Users
ASE Blue Seal of Excellence Recognized Shop
Voted Best Auto Repair Shop in Houston 2013 by City Search
Voted Best Auto Repair Shop in Houston 2014 by City Search
Voted Best Auto Repair Shop in Houston 2015 by City Search
Professional Auto Care
Vehicles Serviced at PAC
Japanese Vehicles Serviced
Korean Vehicles Serviced
European Vehicles Serviced
Copyright © Professional Auto Care. All rights reserved. 2017
Professional Auto Care is an award-winning family owned and operated auto repair shop located in southwest Houston. It has been run by the same family, the Serratos Family, for nearly 35 years. Professional Auto Care services Domestic, Asian as well as select European vehicles. We are known for our professionalism, transparency and quality of work. Since our humble beginning in 1983, we always strove to provide the best, most reliable service in Houston with a hint of the personal touch. The founders, Everardo and Claudia Serratos, are still involved with the daily operations of the car maintenance and auto repair shop.